DELIVERY TERMS
At Moda Punto, we work to ensure that the orders you place via modapunto.com are delivered to you as quickly and securely as possible. Below, you can find detailed information about the delivery process:
1. Delivery Time
Your orders will be shipped within 1-3 business days after payment confirmation. Official holidays and weekends are not considered business days.
Delivery time may vary depending on your location and the shipping company’s delivery time. Typically, deliveries within Turkey are completed within 2-5 business days after the package is shipped.
2. Delivery Fee
Moda Punto may run free shipping campaigns during certain periods. These campaigns will be announced on our website.
The shipping fee may vary depending on your order total and delivery address. Shipping fees will be added to your order during payment and displayed in the total amount at the final payment step.
We work with different shipping companies to provide the most cost-effective options for our customers.
3. Delivery Areas
Moda Punto currently offers delivery only within the borders of Turkey. International delivery services are not available at the moment, but we are working on offering this service in the near future.
We deliver to all cities and districts within Turkey. However, delivery to some rural areas where the shipping company does not provide service may take longer.
4. Shipping Tracking
Once your order has been shipped, you will receive an email or SMS with a tracking number. You can track the status of your shipment through the relevant shipping company's website using this tracking number.
If you encounter any issues with the delivery process or need more information, please contact our support team at destek@modapunto.com.
5. Important Points During Delivery
When your order is delivered, please check your package in the presence of the delivery personnel. If you notice any damage, tearing, or tampering with the package, please request the delivery personnel to issue a damage report and do not accept the package.
Moda Punto will not be responsible for any damages or issues noticed after accepting the delivery. Therefore, it is important to inspect your package carefully upon receipt.
6. Incorrect Address and Missing Information
Ensure that the delivery information you provide during your order is accurate and complete. Moda Punto is not responsible for undelivered packages due to incorrect or incomplete address details. In such cases, an additional shipping fee may be required to resend your order.
If you need to make changes to your delivery address, please contact our support team before your order is shipped.
7. Undelivered Orders
If your order is not delivered within the specified time, you can check the status using the tracking number provided by the shipping company or contact us directly.
Moda Punto works with shipping companies to resolve delivery issues as quickly as possible.
8. Contact Us
If you have any questions or concerns regarding delivery, you can reach us through the following contact channels:
Moda Punto
Website: modapunto.com
Email: destek@modapunto.com
Phone: +90 (224) 224 24 04